Roku is one of the world’s leading streaming companies. In 2023, I rewrote and optimized content for Roku’s official support portal: Roku Community.
Notable Achievements:
4.81% increase in Roku Community users from 10/22 to 4/23
The Project
I was tasked to rewrite, edit, and add new content if needed for about 30 separate Roku Community pages.
The Results
As a result, Roku Community users had an easier time finding answers to their questions seen in the result of decreased help page-related session durations.
Links to Published Content:
- Setting Up Your Roku Smart Light Strips and Light Bulbs
- Welcome to the Roku Community!
- How to Create Topic in the Community
- Setup Help – Getting Started with Your Roku Device
- Wireless Network Troubleshooting Help
- How to Set Up and Use the Roku Mobile App
- Help & Support with Channel Issues
- Troubleshooting Audio & Video Playback Issues